Privacy Policy

The promise

• Private by default. Everything you share is yours. Nothing is shared, shown, or surfaced unless you choose it.
• No training on your data. Your content is not used to train AI models, except for de-identified data you explicitly choose to contribute through an optional improvement program.
• Restricted access. Access to customer data is limited through technical controls, least-privilege access, and internal policies.
• Solo is solo. Content created in solo mode remains private unless you explicitly choose to share it.
• You stay in control. You can view, export, correct, or delete your information at any time.
• Sensitive information stays protected. AI working memory, transcripts, and personalization data are used only to provide the service and are not shared with partners without your consent.

What we collect

• Account information (name, email address, phone number)
• Content you create within TwoLife
• Session summaries and notes
• Usage and diagnostic information
• Communications with support

How we use information

• Operate and improve the service
• Authenticate users
• Deliver notifications and reminders
• Provide customer support
• Personalize the experience
• Maintain security and prevent abuse

Privacy model

• Private — content visible only to you.
• Shared — content you explicitly choose to share with a partner or shared workspace.
• Internal — system information used to operate the service, including AI context, memory, preferences, and processing data. Internal information is not exposed to partners and is not synced to third-party services.

AI and data usage

TwoLife uses AI to help generate summaries, insights, reminders, and recommendations. We do not routinely access or review your conversations. We do not use your content to train AI models. If we introduce optional improvement programs using de-identified data, participation will always be opt-in.

Voice processing

When voice features are used, audio may be transcribed to generate text. We do not retain voice recordings after processing unless explicitly stated and enabled by you.

SMS communications

If you provide your mobile phone number and opt in to receive text messages, TwoLife may send account-related SMS messages including:

• Verification codes
• Password reset assistance
• Security notifications
• Partner invitations
• Account updates
• Requested reminders
• Customer support communications

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to unsubscribe. You may reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase. We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No system can be guaranteed to be completely secure.

Third-party services

TwoLife may rely on third-party providers for hosting, authentication, communications, analytics, AI processing, and customer support. These providers receive only the information necessary to perform their services.

Changes to this policy

Features, functionality, and data-handling practices may evolve as the service develops. Material changes to this policy will be communicated to users.

Your rights

• Access your information
• Correct inaccurate information
• Export your information
• Delete your account and associated data
• Withdraw consent where applicable

Contact

Questions about privacy can be sent to privacy@twolife.us. For SMS assistance, you may reply HELP to any TwoLife SMS message.

TwoLife is for adults (18+). It is not therapy or an emergency service.